Ticketmaster Fan Guarantee

Showstopping flexibility

We only sell official tickets straight from the artists, teams, and venues.

All our tickets are 100% verified to be real. The seat you buy is the seat you get.

We give you X days to change your mind.

Our tickets are fully refundable for xx hours after your purchase, up until 2 weeks before the event.

*Exceptions apply

Complete form to apply for a refund

We'll exchange your tickets if you find better ones.

You can swap or upgrade your original tickets for equal or higher priced ones for the same show or event within 72 hours of purchase.

Change your tickets here

We'll refund your money if an event is cancelled.

You will be rebooked for the rescheduled date or if you can’t make it, we will give you your money back in the unlikely event a show cancels.

Contact Customer Service Help

*Exceptions apply

See exceptions

Exceptions include VIP, Platinum and other premium tickets, tickets purchased through auction or resale, tickets purchased with additional related items or bundled products, instalment plans / deposit schemes, series event bundle packages, season tickets, and tickets subsequently offered at a discount.

Read full terms and conditions and fair usage policy