Ticketmaster Fan Guarantee

Showstopping flexibility

We only sell official tickets straight from the artists, teams, and venues.

All our tickets are 100% verified to be real. The seat you buy is the seat you get.

We give you 24 hours to change your mind.

Our tickets are fully refundable for 24 hours after your purchase, up until 2 weeks before the event.

*Exceptions apply

Complete form to apply for a refund

*Exceptions apply

See exceptions

Exceptions include VIP, Platinum and other premium tickets, tickets purchased through auction or resale, tickets purchased with additional related items or bundled products, instalment plans / deposit schemes, series event bundle packages, season tickets, and tickets subsequently offered at a discount.

Read full terms and conditions and fair usage policy