Exceptions for Fan Guarantee

• Refunds are not available on orders made less than 14 days prior to the event.

• The Ticket is refundable up to 24 hours after purchase. You must complete the form and submit within 24h from purchase.

• Fan Guarantee does not apply to VIP tickets, Platinum tickets or events that you order in a specific time slot (eg only in sale for 24 hours).

• You are entitled to up to three refunds per calendar year, and a maximum of one per month.

• We refund the value of your tickets - including the ticket fee.

• We can only cancel the tickets themselves. If you have added any extra orders (additional sales) in your purchase, such as, Collector Ticket, you will still be charged for these.

• Season tickets are not covered by Fan Guarantee.

• Resale tickets are not covered by Fan Guarantee.

• Tickets purchased through pre-sale are not covered by Fan Guarantee

• Tickets from Rockefeller, Sentrum Scene, John Dee, Palmesus and Landstreff Stavanger is not covered by Fan Guarantee.